Agent Terms and Conditions

• You may introduce prospective clients to Regens, present Regens services to them, and help them collect the documents Regens needs for an assessment.
• You are an independent agent, not an employee, partner or director of Regens. Nothing in these terms creates employment, and you are not entitled to salary, EPF, SOCSO or other employee benefits.
• You have no authority to sign, negotiate or agree anything on behalf of Regens. Only a written proposal or contract issued by Regens binds Regens.
• You must not present yourself as a Regens employee, manager or director, or use any title other than the one on your Regens name card.

While you are a Regens agent, you must not represent, refer clients to or sell for any other provider of maximum demand management, battery energy storage dispatch or similar energy-management services.

• Use only the presentations, brochures and other materials Regens provides through the Partner Portal. Do not create your own marketing about Regens, or change the materials you are given.
• Do not promise or guarantee any kW reduction, saving, result, price or contract term. Figures such as the guaranteed kW, the Regens Guarantee and pricing are given to a client only in a written proposal from Regens.
• Do not make any statement about Regens, its platform or its results that you know, or should know, is untrue or misleading.

• To earn commission on a client, register the lead in the Partner Portal before Regens has been introduced to that client by anyone else.
• A lead is yours once Regens accepts it. It stays protected for 6 months from acceptance. If the client has not signed with Regens within that time, the protection ends unless Regens extends it in writing.
• Regens may decline a lead, for example if the client is already known to Regens, is in discussion with Regens, or has been registered by another agent.
• If two agents claim the same client, the lead accepted first in the Partner Portal wins. Regens decides any dispute about lead ownership, and its decision is final.

• For each client you registered who signs with Regens, you earn a recurring commission on the fees Regens collects from that client for each service period. Rates and any conditions are set out in the commission schedule in the Partner Portal.
• Commission is payable for as long as the client keeps paying Regens and you remain a Regens agent. It stops when your agent account ends, for any reason.
• No commission is payable on fees Regens has not collected. Regens shows each payment in a statement in the Partner Portal.
• Commission is paid annually, one service year at a time, at the start of each service year, within 30 days after that year begins. It is never paid for more than one service year at once, even when the client prepays several years. For example: a client prepays 3 years. Commission for year 1 is paid at the start of year 1, for year 2 at the start of year 2, and for year 3 at the start of year 3. No commission is paid for a service year that has not yet gone live, even if the client has already paid for it.
• If Regens refunds all the fees a client has paid (the whole project is refunded), all commission already paid on that client is clawed back. Regens deducts it from your next commission payments or, if there are none, you must repay it within 30 days of being asked. Commission is not clawed back in any other case, including when a client cancels and only part of its fees is refunded.
• Regens may change commission rates by giving you 30 days’ notice. New rates apply to clients signed after the change.
• You are responsible for your own income tax and other taxes on your commission. Regens may deduct or withhold amounts where the law requires it.

• If you ask for a name card, Regens designs and prints it. Your title will be “Authorized Agent” or “Sales Advisor”, as Regens approves.
• The printing cost is charged to you.
• You must not print, copy or change Regens name cards, or use the Regens name, logo or brand on any material of your own.
• When your agent account ends, you must stop using the cards, the Regens name and your Regens title, and destroy or return all your Regens name cards within 7 days.

• Client documents such as electricity bills, load profiles, single-line diagrams and floor plans must be sent to Regens only through the Partner Portal or the Regens assessment form. Do not send them by personal email or messaging apps, and delete any copies you hold once they are uploaded.
• Handle all personal data in line with the Personal Data Protection Act 2010 and only for the purpose of introducing the client to Regens.
• Keep confidential everything you learn about Regens, its clients, pricing, platform and partners. This duty continues after your agent account ends, without time limit.
• Your Partner Portal account is for you only. Do not share your sign-in or let anyone else use it.

• You or Regens may end your agent account by giving 30 days’ written notice, by email or through the Partner Portal.
• Regens may suspend or end your agent account immediately if you breach these terms, make false or unapproved claims to a client, misuse the Regens name or client data, or act in a way that harms Regens’ reputation.
• For 12 months after your agent account ends, you must not encourage any client you introduced, or any client you dealt with as a Regens agent, to move to a competing provider.

• You are responsible for any loss Regens suffers because you breached these terms, including claims from clients based on promises you were not allowed to make.
• Regens is not liable to you for any loss of expected commission, except commission already earned on fees collected.

Regens uses the details you give when you register, including your IC or passport number, to verify your identity, run your agent account and pay commission, as described in the privacy notice.

• Regens may update these terms. We will tell you through the Partner Portal or by email at least 30 days before a change takes effect. If you keep acting as an agent after that date, the new terms apply.
• These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.